--- title: Houston Hyatt Regency Success Story description: See how Barpay helped the Houston Hyatt Regency hotel increase revenue for food, pool, and room service without needing additional staff. --- [![Logo](https://barpay.com/hs-fs/hubfs/barpay/Logo.png?width=160&height=42&name=Logo.png "Logo")](https://barpay.com/?hsLang=en) # The Houston Hyatt Regency Located in the premier galleria area of Houston, the Hyatt Regency relies on Barpay for room service, pool service, and takeout. Location Houston, TX Barpay Services ###### Room Service, Pool Service, Takeout Capacity 325 Rooms Barpay Products Order + Pay ## Brief Overview ###### Since opening in 2015, the sleek and modern Houston Hyatt Regency is among the premier hotels in Houston's prestigious galleria area. The hotel is located across the street from the Houston Galleria and is walking distance to the beautiful Gerald D Hines Waterfall, along with some of the best restaurants and nightlife in Houston. With more than 300 luxurious rooms, a prime location, and world class amenities, it is a favorite of both business and leisurely travelers. ### How Barpay Helped Increase Food and Beverage Revenue ### (Problems) #### Lack of Technology Despite the success of mobile ordering apps for coffee franchises, the hotel lacked any way for the guests to order takeout from the coffee bar. This created long lines at the coffee bar and as a result, a loss of potential sales from customers that weren't willing to wait. #### Staffing Complications Staffing complications due to Covid-19 meant the hotel needed to find a way to accept room service orders that didn't require a staff member to answer a phone while also charging an additional fee for room delivery. #### Customer Awareness The hotel's pool is located several floors above the hotel restaurant, making it not feasible to consistently staff a server or the pool area. Additionally, there was minimal signage informing guests that the pool had food service. ![qr_code](https://barpay.com/hubfs/qr_code.png "qr_code") #### In Room QR Codes The hotel places QR codes on the nightstand and bathroom mirror in every hotel room. The QR codes give guests the option to order room service or takeout, sending orders directly to the kitchen without the hotel needing any extra staff. ![dine_with_us_qr-1](https://barpay.com/hubfs/dine_with_us_qr-1.png "dine_with_us_qr-1") ![Pool](https://barpay.com/hubfs/Pool.png "Pool") ![swimmer](https://barpay.com/hs-fs/hubfs/swimmer.png?width=48&height=48&name=swimmer.png "swimmer") #### Pool Service The hotel places QR codes at each lounge chair and couch in the pool area, drawing attention to the hotel's restaurant and allowing guests to order for pickup or delivery. ![Screen Shot 2023-04-21 at 9.12.51 AM](https://barpay.com/hs-fs/hubfs/Screen%20Shot%202023-04-21%20at%209.12.51%20AM.png?width=50&height=50&name=Screen%20Shot%202023-04-21%20at%209.12.51%20AM.png "Screen Shot 2023-04-21 at 9.12.51 AM") #### Text Message Takeout The hotel is able to notify guests via text message when their takeout order is ready for pickup, decreasing lines and cluster around the coffee bar, and greatly increasing morning food and beverage sales. ![hotel_success-text-message](https://barpay.com/hubfs/hotel_success-text-message.png "hotel_success-text-message") ## Results ![hotel_restaurant](https://barpay.com/hubfs/hotel_restaurant.png "hotel_restaurant") ###### 36% increase in restaurant room service sales ![Vector-3](https://barpay.com/hubfs/Vector-3.png "Vector-3") ![hotel_bakery](https://barpay.com/hubfs/hotel_bakery.png "hotel_bakery") ###### 250% increase in coffee shop takeout sales ![10](https://barpay.com/hs-fs/hubfs/10.png?width=60&height=60&name=10.png "10") ## “Staffing was difficult after re-opening from the Covid-19 lockdown. We started using Barpay pretty much immediately and haven't looked back. Guests like being able to order ahead and our sales are higher than ever before.” Robert Martinez Food and Beverage Director, The Houston Hyatt Regency Houston, TX #### Contact Sales Barpay works with a variety of venues. Contact sales and let us help you configure the perfect system. - ![](https://barpay.com/hubfs/barpay/Bars.png) Bars - ![](https://barpay.com/hubfs/barpay/Restaurants.png) Restaurants - ![](https://barpay.com/hubfs/barpay/Hotels.png) Hotels - ![](https://barpay.com/hubfs/barpay/Food-Trucks.png) Food Trucks - ![](https://barpay.com/hubfs/barpay/Airports.png) Airports - ![](https://barpay.com/hubfs/barpay/Golf-Courses.png) Golf Courses ##### Products - [Order + Pay](https://barpay.com/qr-code-ordering?hsLang=en) - [Digital Menus](https://barpay.com/digital-menus?hsLang=en) - [Fast Pass](https://barpay.com/fast-pass?hsLang=en) - [Pricing](https://barpay.com/pricing?hsLang=en) - [Contact Sales](https://barpay.com/contact-barpay?hsLang=en) ##### Features - [POS Integration](https://barpay.com/pos-integration?hsLang=en) - [QR Code Enabled](https://barpay.com/qr-code-details?hsLang=en) - [Order Governor](https://barpay.com/op-order-governor?hsLang=en) - [WiFi Capable](https://barpay.com/wifi-compatible?hsLang=en) - [Menu Scheduling](https://barpay.com/menu-scheduling?hsLang=en) - [Text Message Notifications](https://barpay.com/text-alerts?hsLang=en) ##### Resources - [Success Stories](https://barpay.com/success-stories?hsLang=en) - [Blog](https://barpay.com/houston-hyatt-success-story#) - [Webinars](https://barpay.com/houston-hyatt-success-story#) - [Referrals](https://barpay.com/houston-hyatt-success-story#) - [FAQs](https://barpay.com/houston-hyatt-success-story#) ##### Support - [![](https://barpay.com/hubfs/barpay/envolpe.png) support@barpay.com 24/7](mailto:support@barpay.com)   - ![](https://barpay.com/hubfs/barpay/chat.png) Chat 9am - 8pm PST M-F Los Angeles, CA © 2026 Barpay Inc [![footer-logo](https://barpay.com/hs-fs/hubfs/barpay/footer-logo.png?width=135&height=134&name=footer-logo.png) ](https://www.barpay.com/?hsLang=en) - [Terms of Service](https://zddxlklmusvamlwrfmyw.supabase.co/storage/v1/object/public/resources/legal/Barpay%20TOS%20-%2008.28.24.pdf?t=2024-08-28T19%3A16%3A32.626Z) | [privacy policy](https://zddxlklmusvamlwrfmyw.supabase.co/storage/v1/object/public/resources/legal/Barpay%20Privacy%20Policy%20-%2008.28.24.pdf?t=2024-08-28T19%3A16%3A18.336Z)